Q. How do I place my order?

• Click Add to cart on the product that you wish to order.
• Click Checkout to proceed with payment or close the cart window to continue shopping.
• Check your shipping fee and click Proceed To Checkout.
• If you have an account, log in to your account. If you do not have an account registered yet, proceed as a guest.
• Confirm your Shipping Address and click Continue To Shipping Method.
• Select your Shipping Method and click Continue.
• Select your Payment Method and agree to the terms and conditions.
• Click Place Your Order.

Q. What are the payment methods available?

• E-Wallet
• PayPal / Credit Card
• Online Banking
• Offline Bank Transfer
• Maybank QRPay

For Offline Bank Transfer:

Please bank-in cheque or cash into this account:

• Bank Name: Maybank Bhd
• Account Number: 5144 9540 3778
• Account Name: Earthscope Enterprises Sdn Bhd

Once payment is made, please take a photo and upload your payment slip at: Payment Notification.

Alternatively, you may send the following payment details to us at support@earthscope.com.my.

• Bank Name
• Banking Date
• Banking Time
• Reference Number
• Amount Paid 
• Order Number

Note: Your order will not be delivered until we have received your payment notification.

Q. How do I use my E-Coupon?

• Register an account with us.
• At the Order Summary, enter your coupon code and click Apply.

Q. How many E-Coupon can I use for each transaction?

• You can only enter one coupon code for each transaction.

Q. How do I change the personal information and shipping address in my account?

• Login to your account.
• Click “My Profile” to edit your Personal Information.
• Click “My Addresses” to edit your Shipping Address.

Q. I forgot my Password, what should I do?

• Go to login page.
• Click "Forgot Password?” and enter the email you used to register your account.
• Click Continue.
• A new password will be sent to you by email.
• Login using the new password and change to a new password if you wish.

Q. Can I cancel my order?

• Yes, only if your order is under "Pending" status.
• Email us at support@earthscope.com.my and let us know your reason for the cancellation.
• Orders that are paid and shipped cannot be cancelled.

Q. What is the payment currency?

• All orders are transacted in RM (Ringgit Malaysia).

Q. How long will the delivery take?

• Our delivery takes about 2-5 working days for Peninsular Malaysia and 5-7 working days for East Malaysia.